Need help?

Below are some common questions from our customers. If you need additional help, please contact our customer care team.

Orders, Shipping & Returns

Delivery within the United States typically takes 3–5 business days.

Enter your valid promo code in the discount code field at checkout before completing your order. Only one promotional code may be applied per order unless otherwise stated.

Please contact us as soon as possible at customersupport@varlesco.com. If your order has not yet been processed or shipped, we will do our best to cancel it.

Contact our customer care team immediately. We may be able to update the address before the order is processed, but changes cannot be guaranteed once the order has shipped.

Available shipping options are shown at checkout. Once an order has already been processed, we are generally unable to change the shipping method.

Exact delivery times are determined by the carrier and cannot be guaranteed by VARLESCO. Please use the tracking link in your shipping confirmation for the latest delivery updates.

Once your order ships, you will receive a confirmation email with tracking information. Use that link to follow the status of your delivery.

Eligible returns are handled according to our Return & Refund Policy. Please review the policy before sending anything back and contact customer care if you need assistance.

After an approved refund is issued, the time for funds to appear depends on your bank or payment provider. Processing times can vary.

Please email customersupport@varlesco.com as soon as possible with your order number and clear photos of the item and packaging so our team can review the issue.

Products & Customer Care

Availability is shown directly on each product page. If a fragrance is sold out, please check the website again for restocks.

Some fragrances may sell out because of limited inventory or high demand. We work to restock products as soon as possible when additional inventory becomes available.

Yes. Contact our customer care team and tell us which fragrance notes or styles you usually enjoy. We will be happy to help you compare the VARLESCO fragrances available on our website.

VARLESCO is currently an online store. Orders can be placed directly through varlesco.com.

Yes. varlesco.com is available 24 hours a day, 7 days a week for browsing and placing orders.

Customer care is available Monday through Sunday, 10 AM – 7 PM EST. You can email us at customersupport@varlesco.com.

Email customersupport@varlesco.com and include your order number, if applicable, along with a short description of the issue. Our customer care team will review your message and assist you.