Refund policy
At VARLESCO, we want you to shop with confidence. If you are not completely satisfied with your purchase, we offer a 30-day return policy from the date your order is delivered.
Return Eligibility
To qualify for a return, your item must:
- Be returned within 30 days of delivery.
- Be unused, unopened, and in its original sealed packaging.
- Include all original packaging, accessories, and documentation.
- Be accompanied by proof of purchase or your order confirmation.
For hygiene and safety reasons, opened or used cosmetic products cannot be returned, unless the item arrived damaged, defective, or incorrect.
How to Start a Return
To request a return, please contact our customer support team at:
Include your order number and the reason for your return request.
Once your request has been reviewed and approved, we will provide detailed return instructions and the appropriate return address.
Please do not send any items back without receiving return authorization, as unauthorized returns may not be accepted.
Damaged, Defective or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or you receive the wrong product, contact us within 48 hours of delivery by emailing customersupport@varlesco.com.
Include photos of the product and packaging so we can resolve the issue as quickly as possible.
If the claim is approved, we will provide a replacement or a full refund at no additional cost.
Return Shipping Costs
If the return is requested because of a change of mind or customer error (such as ordering the wrong product), the customer is responsible for the return shipping costs.
Original shipping charges are non-refundable.
If the return is due to our error or a defective product, VARLESCO will cover the return shipping costs.
Exchanges
If you wish to exchange a product, please contact us before returning your order.
The quickest way to receive another item is to return the original product (if eligible) and place a new order once the return has been approved.
Order Cancellation
Orders may be cancelled or modified free of charge before they have been processed for shipment.
Once an order has been shipped, it can no longer be cancelled and our standard return policy will apply.
Lost Shipments
If your package has not arrived within two business days after the estimated delivery date, please contact our support team.
We will investigate the shipment with the carrier. If the shipment is confirmed as lost, you may choose either a replacement or a full refund.
Refund Processing
Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.
If approved, the refund will be issued to your original payment method within 7 business days.
Please note that your bank or payment provider may require additional time to process and post the refund.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
VARLESCO Customer Support
Email: customersupport@varlesco.com
We are always happy to assist you.